| F.A.Q. - Frequently Asked Questions |

| Web Hosting |

Q: What is the normal turn around time on an update?

A: It all depends on the level on complexity and amount of content. Usually a very basic update can be done on the same day that a change or update is requested. Most updates shouldn't take longer than 2-4 days max depending on the amount of content and multimedia.

Q: Can I access my email accounts on with an Internet Browser?

A: YES! There is actually a nice webmail interface that lets customers chose from 3 different layouts ranging from a simple look to a more elborated look.

Q: I am getting a lot of junk email and spam. HELP!!!

A: We all know that your email inboxes can get cluttered with tons of emails we have no desire at even reading. We can stop these messages from coming. If you have specific annoying emails from the same people about the same products, then we have the solution for you. We can implement effective filters that will sort out these suspicious and annoying emails. This can greatly reduce the amount of spam in your inbox by sorting all the unwanted emails in a junk folder.

Q: What can I use the FTP accounts for?

A: FTP accounts are like your mobile webspace flash drive. Your entire site will be stored here, but there will always be extra room depending on what plan you decide to go with. Store all your images and internet content so you can post it all over the net and have plenty of bandwith for any type of media! FTP accounts are only available with the deluxe and premium plans.

Q: What is the Cpanel?

A: The Cpanel is the most popular user account control panel that lets customers login and have some control over their site. DCM Hosting will be glad to help direct you on the Cpanel so that you will grasp the interface and concept in no time!

Q: What does 99.9% uptime exactly?

A: This means that our web hosting servers are very stable and realiable. Your shouldn't have to even worry about your site going down due to technical problems. Minor server maintenance is conducted at hours after midnight when no traffic is really expected. This maintenance keeps the hosting server up-to-date to help it run better and much more effectively.

| Graphic / Web Design |

Q: What is the normal turn around time on a website?

A: It all depends on the level on complexity and amount of content. Usually a very basic site can be put together and launched in 1-2 weeks. However, more complex and interactive websites tend to take about a month or so.

Q: What is this extra 'original and compelling edge'?

A: DCM Hosting makes a site differently for every customer, thus each website created holds its own originality. The compelling edge is just something mandatory that we feel is neccessary to make a website professional and innovative. Every website needs that extra special touch to makes it naturally stand out from the rest.

Q: What if the design takes longer that the alotted time in the plan?

A: DCM Hosting is very productive and usually never worries about needing extra time on projects. However, sometimes customers change their mind and want something more elaborate than they originally envisioned. Any extra graphic design is $35/hr. We are very flexible and reasonable.

Q: What are some website addons?

A: These addons may include a vast amount of little scripts that add extra things to your site. Some examples can be dynamic elements like clocks, dates, calendars and news blogs. Other examples might be bulletin boards, forums and information forms. There are so many little small things that can be added to any site!

Q: How secure is the Ecommerce? Is anything extra required for protection?

A: Every site with Ecommerce requires an additional SSL certificate (Secure Sockets Layer). This is an internet protocol that protects and encrypts important data such as addresses, phone numbers and any credit card information for online transactions. A SSL certificate is $75. This gives you and your potential customers the security that they deserve!